Refund policy

Refunds & Exchanges - Important To Note

We only offer refunds or exchanges on non-personalised orders. 

Items can only be exchanged or refunded within 14 days of the order and must be unused, in the original packaging and undamaged. 

The cost of returning an item to us is your responsibility.  

When posting your item back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.

You are responsible for packaging the return appropriately. Any items which arrive back damaged due to insufficient packaging will not be accepted.

Please contact us directly for more details at hello@alannaplekkenpol.com.